http://forums.dantz.com/showforum.php?fid/26/Device and Hardware Compatibility for Mac OS XnoneWed, 02 Jul 2008 00:01:50 GMTWed, 02 Jul 2008 00:01:50 GMThttp://blogs.law.harvard.edu/tech/rssFusionBB 2.2 (www.fusionbb.com)http://forums.dantz.com/showtopic.php?tid/27557/http://forums.dantz.com/showtopic.php?tid/27557/

Can anyone suggest a CD/DVD drive currently available on the market, for use in my E-mac.

{I don't care if I have to purchase it from the manufacturer [(on the moon)???], though shipping costs would be a killer}

I am presuming that because the drive will not open on its own accord and I can not burn a set of files to media in the drive, that it is dead.

Any suggestions.

Thanks! ]]>Tue, 01 Jul 2008 23:32:43 GMThttp://forums.dantz.com/showtopic.php?tid/27508/http://forums.dantz.com/showtopic.php?tid/27508/
We have a Lacie 300920 burner that is actually a NEC-3520 in a Lacie case. It is connected via firewire. It worked fine with Retrospect 6.1.126 without any RDU upgrades, including burning to DL disks.

However I recently replaced the internal G5 burner with a Pioneer 112-D. Retrospect wouldn't recognize it so I upgraded the RDU to the latest version. Retrospect than saw the drive and I figured all was good. However now when I put our DVD+R DL 8X media into the old Lacie drive it says the media is "Incompatible."

I did figure out that if I removed the RDU then the Lacie would read the DVD+R DL disks, but then the Pioneer 112 wouldn't show up.

In the course of trying to figure this out I upgraded to the latest version of Retrospect (.138) and that didn't help, either with the latest RDU or with no RDU, which is still a later RDU version than no RDU in Retrospect .126.

I tried the .101 RDU that introduced the Pioneer 112-D in Retrospect .138, that didn't help.

From reading some of the information on the site I figured I should upgrade the firmware on the Lacie. However the Lacie updater wouldn't do it and when I emailed them they said try to flash it using alternate means as their flash program doesn't support the drive. I'm about to try that by hooking it up to a PC and updating the firmware using NEC firmware, but I'm wondering if there is anything else to try before I do that?

Throughout all this, regular DVD media still works. I should probably try to try different DL media but as it's the RDU update that breaks the burner...

Thanks for any help you can provide!

Alex ]]>Tue, 24 Jun 2008 22:00:36 GMThttp://forums.dantz.com/showtopic.php?tid/27410/http://forums.dantz.com/showtopic.php?tid/27410/
I have been buying AIT2 Turbo tapes with MIC for years.

Question, does Retrospect even uses the MIC?

Thanks, Ed ]]>Fri, 06 Jun 2008 08:15:35 GMThttp://forums.dantz.com/showtopic.php?tid/27374/http://forums.dantz.com/showtopic.php?tid/27374/
Ok! I messed up. My system was working fine and in trying to fix the issue where my DVD was not showing in the Finder, I decided that I needed to "Delete the Custom Configuration for Pioneer DVD-RW DVR 107D". I have spent 2 days trying to recover my ability to back up to DVD. NO LUCK! I can not locate any files in the TRASH that look like Retrospect files or that have a deletion time and date matching my GOOF.
Today, after installing Retrospect ver. 6.1.138;
Retrospect Driver Update, ver. 6.1.13.101, I was able to get Retrospect to successfully configure my E-Mac to use CD-R media.
I have been all over the site and have tried to download (ftp://ftp.dantz.com/pub/updates/rdu61.dmg) and have been unsuccessful. I believe that this file has RDU 5.1.103 which is the Minimum Driver Update that is certified to work with my Drive.

How do I fix, this problem, I know someone out there knows. Thanks for your assistance.

Mr. Jean Letourneaut
]]>Thu, 29 May 2008 19:48:06 GMThttp://forums.dantz.com/showtopic.php?tid/27340/http://forums.dantz.com/showtopic.php?tid/27340/Fri, 23 May 2008 16:21:27 GMThttp://forums.dantz.com/showtopic.php?tid/27293/http://forums.dantz.com/showtopic.php?tid/27293/
We recently set up a new server with the following specs:
Mac mini
Intel Core 2 Duo 2 GHz
1 GB Memory (have 2 GB, just not installed yet)

Drive Stats:
PIONEER DVD-RW DVR-K06:
Firmware Revision: Q614
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2000 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Software:
Retrospect Server 6.1.138
Retrospect Driver Update, version 6.1.14.101


So here's the deal: We have data on the server as well as an external Drive. We set up an easyScript to alternate and proceeded with the backup (Fresh). This covered approx. 36 DVD+RWs and took about a week (not switching overnight and forgetting to switch a disc) for each A + B backup set.

First go around we used Philips DVD+RW 1-4x write speed (which worked in the old G4 server), then moved to Memorex DVD+RW 4x, then to RiData DWD+RW 8x. ALL of these media would have problems (the RiData was the worst) most of the errors were 101 and 102 errors. Usually 3 out of every 10 discs where shot. Sometimes I;d be asked to reinsert for the SAME disc, other times, it would ask for the NEXT disc (even though it still threw the error).

Errors:
These crop up what seems randomly. The bulk of the errros are 102.

Device trouble: “1-Server Backup A”, error 100 (device rejected command).

Trouble writing: “30-Server Backup B” (2134638592), error 102 (trouble communicating).

Device trouble: “31-Server Backup B”, error 105 (unexpected end of data).


Retrospect also takes an extremely long time to boot up. ]]>Thu, 15 May 2008 20:53:43 GMThttp://forums.dantz.com/showtopic.php?tid/27194/http://forums.dantz.com/showtopic.php?tid/27194/
I've recently started trying to get our recent IBM TS3100 Tape Library auto-loader to talk nicely to Retrospect 6 for Mac OS X.

I CAN see this LTO3 drive in Retrospect, as "IBM Ultrium 3 DC, SCSI" in the Storage Device manager.

Or, as "IBM ULT3580-TD3" in the Device Status section of Storage Device manager.

But it is seen as a single drive (i.e. it sees the contents of the main drive bay). None of my library is visible there in the device manager, as per other user posts of how Retrospect should look when a library is visible.

I've added a dozen tapes to the library (with correct barcodes etc.), and Retrospect sees the individual tapes correctly... But the only way to "swap" the tapes, is the old fashioned 'eject' each one out of the main drive, back into the left or right cartridge, and then manually 'move' the next tape into the main drive.

(i.e. autoloading functions not available).

Here are the vital statistics:

-Mac Pro 2x 2.66ghz Dualie Xeon
-2GB RM
-Mac OS X 10.4.11 (desktop, not server)
-Retrospect 6.1.222 Beta 2, 'Server' serial
-Latest driver release (RDU6114101 file)
-IBM TS3100 LTO3 autoloader unit
-latest IBM library firmware update: v6.30
-latest IBM Drive firmware update: 69U2
-ATTO SCSI card (ATTO Express PCI UL5D)

Retrospect is running a confirmed SERVER license (not desktop, not workgroup). I've tried this with several different server licenses from colleagues -- confirmed as server versions also.

ATTO SCSI utility also sees the drive as "ULT3580-TD3" device.

Any tips, ideas, pointers, about where to go next (next stage), to see if this device is capable of the library functions via Retrospect?

(according to the Storage Comparision chart, the device is fully supported in Retrospect 6 for Mac, for Workgroup versions or above):
http://www.emcinsignia.com/supportupdates/technical/retrospect/detail/?id=9694

Much appreciated,
Cheers,
Derek ]]>Tue, 29 Apr 2008 05:25:13 GMThttp://forums.dantz.com/showtopic.php?tid/27187/http://forums.dantz.com/showtopic.php?tid/27187/ I am trying to backup from a harddisk that is mounted on the G4 with Retrospect via the network (LAN). When I try to select the source, Restrospect does see the disc but not the content on it (when selcting "subvolume"). This doesn't happen with all network-drives but with some.
Any idea why it happens? ]]>Mon, 28 Apr 2008 15:28:08 GMThttp://forums.dantz.com/showtopic.php?tid/27184/http://forums.dantz.com/showtopic.php?tid/27184/Sun, 27 Apr 2008 23:46:43 GMThttp://forums.dantz.com/showtopic.php?tid/27158/http://forums.dantz.com/showtopic.php?tid/27158/Autoloader functions not enabled thread, I have been working on troubleshooting my new HP StorageWorks 40x6 drive.

If you have one of these drives and you are successfully using it with Retrospect on your Mac, please go over there and post the switch settings for your drive along with the SCSI card and OS version you are using.

Thank you!

(Note: I created this separate thread so that my cry for help could be seen without having to dig into the original thread.) ]]>Wed, 23 Apr 2008 16:20:23 GMThttp://forums.dantz.com/showtopic.php?tid/27121/http://forums.dantz.com/showtopic.php?tid/27121/
These are the drives.

They are great drives (very portable) but Retrospect refuses to back up to them. I'm positive I have set up the backup sets correctly but when Retrospect is ready to start copying the data it tells me to choose another destination?

Is there any reason why these drives won't work? And is there a compatibility list somewhere? I did a quick search and came up empty.

Thanks! ]]>Fri, 18 Apr 2008 15:04:13 GMThttp://forums.dantz.com/showtopic.php?tid/27061/http://forums.dantz.com/showtopic.php?tid/27061/
we have a Tandberg StorageLoader VXA-320 firewire together with Retrospect 6.1.126 that is running on an XServe with OS X 10.5.2.

From time to time the communication between Retrospect and the Tandberg breaks down and an error dialog is displayed ("error 102; problem with communication" or "error 205; access to medium lost"). Sometimes, after restarting Retrospect the backup set is corrupted ("Catalogue file does not match backup set").

Before version 6.1.126 we had 6.1.138 which always produced the error "Catalogue file does not match backup set".

Has anybody else similar problems with the Tandberg StorageLoader?

Any help is welcome.

Thanks ]]>Fri, 11 Apr 2008 14:31:17 GMThttp://forums.dantz.com/showtopic.php?tid/27040/http://forums.dantz.com/showtopic.php?tid/27040/
Drive: HP Surestore 40x6 (Case label says model C5717, Retrospect says C5713A which is listed as "Optimal" in the supported devices list) Drive ID: 2, loader ID: 5

SCSI Card: ATTO ExpressPCI UL5D with latest firmware

Retrospect Workgroup 6.1.138, Driver Update 6.1.13.101

Mac OS X 10.4.9

PowerMac G5 Quad 2.5 ]]>Tue, 08 Apr 2008 19:05:21 GMThttp://forums.dantz.com/showtopic.php?tid/26919/http://forums.dantz.com/showtopic.php?tid/26919/
Just looking for some insights on a peculiar problem. We had a drive failure and have been in the process of tracking down an external drive for our G5 PPC system which is responsible for the network back-ups. Why external? Because we couldn't find a single internal drive that was compatible/supported by Retrospect. Actually finding a drive that is both available and supported is shockingly difficult - even for external drives.

Now we have tracked down a Legacy Lacie 16x DVD drive that is listed as supported. However, when using Retrospect, it only writes to CD's and not DVD's (other applications burn DVD's with the same drive, no problem) Fortunately, it does read the DVD back-ups but just cant write to them or new ones.

We've tried various high quality medias labeled by various different manufacturers. We've tried downgrading to the Retrospect driver to 6.1.11.101 to avoid any -R issues, we are using version 6.1.138 of Retrospect. The PPC OSX system is v10.4.11

After years of trouble free Retrospect use, we're suddenly going "Huh?" and burning tons of hours troubleshooting.

Love to hear from folks that might have found a workaround.

Thanks!
]]>Tue, 25 Mar 2008 17:08:51 GMThttp://forums.dantz.com/showtopic.php?tid/26885/http://forums.dantz.com/showtopic.php?tid/26885/ -iMac 20" 2.4 Ghz, Mac OS 10.5.2
-Retrospect 6.1.138 ]]>Fri, 21 Mar 2008 14:44:49 GMThttp://forums.dantz.com/showtopic.php?tid/26865/http://forums.dantz.com/showtopic.php?tid/26865/
I've got a bunch of backups made over a period of years using an earlier version of Retrospect + earlier OS X + original optical drive supplied with my Power Mac G5. All the backups were made to CD-R. Using this system and media, I backed up and restored for years – no problem.

Before I upgraded my system (see 'current system' below) I tried to retrieve as much of the important old documents as possible (there were lots of them). Then, with the new system installed, I backed up again using the new software / hardware, but this time I found I had to use '+' media ('-' media would no longer work). No problem, I'm OK with that.

As you might guess, I've discovered there are some files on those old backup sets that I occasionally need. And the current system won't read those disks (and won't allow me to rebuild a catalog using those disks). I get log results like this:

+ Executing Recatalog at 3/18/2008 1:58 PM
To backup set Unit Files…
Trouble reading: “1-Unit Files” (0), error 100 (device rejected command).
3/18/2008 1:58:31 PM: Execution incomplete.
Duration: 00:00:02 (00:00:02 idle/loading/preparing)

I'm guessing that the problem relates to the current system being unable to work with '-R' media. Make sense? I'd be delighted to hear that I'm wrong and that there is a simple solution to my dilemma.

My Current system:
Power Mac G5
OS 10.4.11
Retrospect: v 6.1.126
Driver Update Version: 6.1.12.101
Optical: Pioneer DVD-RW DVR-112D ]]>Tue, 18 Mar 2008 21:58:04 GMThttp://forums.dantz.com/showtopic.php?tid/26810/http://forums.dantz.com/showtopic.php?tid/26810/ I've been having trouble backing up to a quantum ultrium LTO-3 tape drive. I've been searching like crazy for a solution. Any help would be appreciated or at least pointing me in the right direction.
I am doing a backup over a network, huge amounts of data (video files). I'm trying to back up about 700 gigabytes to a tape all in one swift backup. But early into the backup I get an error-

"error 102 (trouble communicating)"
and sometimes
"error 205 (lost access to storage medium)"

I believe that all my drivers are up to date (however, I am going to double check after this post) and that my scsi connection is working. I also have a terminator in the back of the other scsi slot in the tape drive. Seems like this only happens with large amounts of data, but it is very consistent when it does happen.

I've run out of ideas as to what is causing the errors.

I'm running OSX 10.5.1 on a Mac Pro Dual-Core Intel Xeon and retrospect 6.1.138

Thank you! ]]>Thu, 13 Mar 2008 16:34:50 GMThttp://forums.dantz.com/showtopic.php?tid/26710/http://forums.dantz.com/showtopic.php?tid/26710/
Previous backups were using the barcode lables that came with the drive and were named MJR725L3 etc.. and Retrospect read them and cataloged them fine. Going to "Configure" backup sets I could go to the "Members" tab and see what tape corresponded to what barcode.

I used up the barcode lables that came with the drive and purchased Quantum part # 1700-003 from Macmall (Labeled Quantum part # 3-02646-02 on the package) and Retrospect is not cataloging the barcodes anymore. Instead they are all getting the same barcode number left over from the original batch.

Just wondering if anyone else had this issue or if there is a solution other than just trying other lables.

Thanks. ]]>Fri, 29 Feb 2008 15:49:09 GMT