Device and Hardware Compatibility-Windows

Tape to tape transfer and LTO3 vanishes from the environment.

Thu, 03 Jul 2008 02:46:56 GMT

We have 2 Quantum LTO3 autoloaders. When transferring data from 1 backupset to another on the second drive unit we get "device not ready" and the second loader disappears from Retrospect 7.5 and also from the windows environment. Device manager does not see it. I have to turn off everything and restart it all for the autoloader to come back. There is nothing in event logs for Windows. When it comes back under media changers it was a exclamation mark and I have to delete and scan for changes. Only appears to happen if writing from 1 drive to another. We can write to each of them concurrently and that also appears to be ok. xTalk says there are no problems with either device or SCSI setup. Anyone seen this before? Win2003 SP 2.

SAS IBM LTO 3 Compatibility

Mon, 30 Jun 2008 13:08:14 GMT

Hi there
Just installed an IBM Half Height LTO 3 SAS drive.
Having trouble getting Retrospect (v7.5 on Win 2k3 64 bit) to see the device.

Inside “Storage Devices”, I can see the tape drive on the “Environment” tab.
However the device isn’t recognised on the “Status” tab.

There are no problems in the Windows Device Manager. Tape drive is flashed with the latest firmware and the Windows driver is also the latest from IBM. Windows Backup works with the drive without a problem.

In looking through the supported devices listings, I can see IBM LTO 3 and 4. But only LTO4 in the SAS configuration, others are SCSI. So I’m guessing a hardware compatibility issue.

Could someone tell me if this is right, or am I missing something?

Thanks in advance.

0x80040707

Tue, 10 Jun 2008 18:59:46 GMT

I recently purchased a new machine to be added to the fairly extensive list of computers being backed up. However, when I try to install the client on it, I get a message saying "Setup failed to run installation: (0x80040707)"

I tried to resolve this the same way our other Retrospect client issue was resolved (via Safe Mode and liberal use of reboots) but that didnt help.

Can you? (the collective "you")

DVD Reporting Incorrect Capacity

Mon, 26 May 2008 15:15:47 GMT

I just started a new backup set and Retrospect is only using 450MB instead of 4.5GB on the Sony DVD+RW. I tried erasing and starting over, but I have the same problem. I just finished a set using the same type of disks from the same spindle. Any ideas?

Sony AIT-2 drives

Tue, 20 May 2008 07:03:49 GMT

I have a Sony LIB-D81 library with an AIT-2 drive inside. This drive is on its last leg: Needs cleaning often and has write errors once a week.

At the same time there is an unused Sony AIT-2 Turbo drive in the server box itself. As both drives are SCSI, I was thinking: Can I replace the ageing AIT-2 in the LIB-D81 with the unused Sony AIT-2 Turbo drive?

"Why don't I just try it myself?", you ask. Well, this is our email server so downtime is allowed just in emergencies.

LTO-3 performances

Fri, 16 May 2008 18:18:18 GMT

Hi, I have a LTO-3 drive pluged in a PC on my SCSI card. I
thanks

Old Backup sets

Mon, 12 May 2008 18:40:57 GMT

I'm currently using Retrospect to backup a number of computers, and, as a result, have quite a few backup sets. These sets are fairly large, so I have them set to groom the backups older than 5 (the default, I believe, is 10).
However, I still have snapshots or something from June of 2007. This is, obviously, older than the last 5 backups, but when I groom the database, these items remain.

What's goin' on?

Unable to activate client

Fri, 09 May 2008 13:41:44 GMT

I'm using Retrospect to backup about 26 computers. About a week ago we had some software issues, and our scripts were lost. EMC Tech Support sort of helped, but we had to rebuilt our scripts and re-detect our clients. One of the computers that was on the network priour to the now-resolved software trouble is no longer detected. When the client is open on this computer, all the options and everything are greyed out. The radio button is stuck at "Off," and there's no obvious way to turn it to "On." We've tried a client reinstall etc., and nothing's worked so far.

Help?

Exabyte Autoloader

Wed, 07 May 2008 14:36:10 GMT

I am having serious trouble with my exabyte vxa-2 autoloader. The tape device will hang during my weekend recycle backup jobs. I am using Windows 2000 server SP2 and Retrospect 7.0.326. I rotate two weeks, recycle on the weekends and do a normal backup during the week. About once a month I archive older file to tape and then to disk.

On the recycle jobs, the drive hangs during an erase procedure. I am only getting the backups to work about once a month, otherwaise they burn out with an issue of some kind.

Once the job hangs, there is no way to stop it other than rebooting the server, thus force quitting Retrospect. I cannot quit Retrospect through task manager.

Any ideas?

Seagate External Hard Drive

Thu, 01 May 2008 13:38:36 GMT

Hi, I recently bought a Seagate External portable hard drive, the drive didn't include a backup software. They suggested using Bounceback Express software, I went to the site to download it and its not compatible with Windows ME and they don't offer older versions. Anyway I have Maxtor one touch external drive that I used in the past that used Retrospect 5.6. My question is can I use this Retrospect software for my external Seagate? If so how do I set it up?

Thanks

Driver not compatible with Vista

Thu, 01 May 2008 06:45:23 GMT

I recently bought a new PC with vista home premium. When I tried installing the Retrospect 6.5 it said that the driver was incompatible. Is there a updated driver that I can download?

new computer won't recognize my old restore points

Sun, 27 Apr 2008 13:38:53 GMT

I recently got a new computer. It is a vista system. I plugged in my "my book" 500 gb hard drive in and installed retrospect express HD, which is located on the "my book" hard drive. Now the software doesn't recognize any of my old restore points. How do I get it to see all of my restore points so I can actually retrieve the data I have stored? When I open up the hard drive, I see them on there in a folder labled "restore points". I don't know if this has any thing to do with it, but my old computer was running windows xp.
thanks,
Ellen

Duplicate USB 2 speed issues

Tue, 01 Apr 2008 16:48:53 GMT

We purchased an Iomega Home Network Hard Drive 500Gb. It comes with EMC Retrospect HD (Backup). Didn't do what was neede so I downloaded 7.5 demo.

Speed to this drive is weird...

Connected it USB to do a Duplicate and the transfer rate is fluctuating from 23 MB/min to 0.1 MB/min.
3.2 Gb has taken 8hrs 42 minites with another 2GB to to.

Any ideas why so slow?

Thanks

SC

Predicting new DVD drive compatibility with Retrospect

Sat, 29 Mar 2008 00:42:05 GMT

EMC is very far behind on certifying DVD+/-RW drives, and most certified drives are no longer manufactured or available for purchase. It would be nice if we had some information on writing techniques used by Retrospect, to allow some prediction of which newer drives *might* be compatible (as in "configurable" using Retrospect's facilities).

There are sites that do detailed technical reviews on drives (cdrlabs.com, cdrinfo.com, and others), and knowing which features Retrospect depends on (Packet writing, for example) might help us choose a compatible drive.

Is this even a viable approach? Would anybody from EMC care to comment?

media sensitivity?

Fri, 28 Mar 2008 13:50:32 GMT

I recently got a pioneer dvr112d which retrospect recognizes, but it seems (overly?) sensitive to media.

For example, 3 or 4 different TDK DVD+RW DVDs (2 different "models" also) report "error -100" and refused to work.

A maxell dvd+rw works just fine.

Are "the same" media from different manufacturers really that different? Are there some that are better than others (obviously for me some maxell are better than all TDK, but I don't know if that's "universal").

Thanks!
Bruce

StorSecure 300 from Indra Networks

Tue, 18 Mar 2008 19:53:47 GMT

Has anybody used this board? They claim integration with 7.5 and partnering with EMC but I don't see any mention of them in the Retrospect literature nor in the device compatibility list.

Multiple DVD+RW Drive Support?

Tue, 18 Mar 2008 19:47:40 GMT

If I connect 4 DVD+RW IDE drives via firewire to the PC and put blank media into all of them, will Retrospect automatically recognize all 4 and use them all in a backup session?

Lastly, I know retrospect doesn't support many DVD+RW Drives on the market today, but what drive brands and models are working for you? Please advice.

I'm thinking of getting either Samsung or LG DVD+RW IDE drives.

Inexpensive DVD drives that work w/retrospect?

Tue, 18 Mar 2008 15:28:21 GMT

Here's an "ideal world" situation...

I have an older machine that's running WinXP Pro SP2. It currently has Retrospect 6.0.206 (yes, I know it's old) and an HP CDWriter+ 8200 drive. I have ~200 CD's worth of backup data.

I'd like to upgrade the system to a DVD writer with the following requirements.

- The new drive *MUST* be capable of reading my existing retrospect backup CDs
- The new drive must be supported by Retrospect (preferably version 6.0.206, I'll upgrade if I have to but would prefer not)
- The new drive would, ideally, cost less than $100 and would have an IDE/EIDE/ATAPI interface. (it can cost a bit more if I don't have to upgrade Retrospect)

Does such a drive exist?

Thanks!
Bruce

Devices Disappear

Mon, 10 Mar 2008 17:41:42 GMT

Running Retrospect MSVP 7.5.508 & 7.5.13.100

Everything has been running well for over one month, and then this weekend for no explaination you see the situation now depicted in the PDF. The Environment sees the devices, but the status tab doesn't. I have rebooted including POR every device and cannot get this situation to change, including removing,disabling the devices which do appear in the Windows Device Manager.

any help would be appreciated.

thanks,
Bill

Devices not seen

Fri, 07 Mar 2008 15:21:33 GMT

I have a Tandberg 820 Ultrium 3 tape drive which works just fine under windows and using ntbackup. It has the firmware specified by EMC and the latest retrospect drivers. The device is simply not detected. I had considered this solution since it was more cost effective than Backup Exec. Anyone have any ideas how I can get this to work. EMC won't support me since I am running the trial software. Thanks in advance.